KUALITAS PELAYANAN COMMUTER LINE SERVICE QUALITY OF COMMUTER LINE

Authors

  • Deslida Saidah Sekolah Tinggi Manajemen Transportasi Trisakti

DOI:

https://doi.org/10.54324/j.mtl.v4i1.149

Keywords:

loop line, consumers, commuter line

Abstract

The increase in number of passengers is influenced by schedule, price, and improved infrastructure and facilities. The study aims to identify the effect of new schedule and price on service quality.  The study used non probability sampling method to acquire data from passengers. Regression was used to analyze the data collected. Hypothesis test show coesfficient of schedule towards service quality is 0.568 while tariff affects service quality with a coefficient of 0.535. The study suggests improvement on scheduling and tariff. 

References

Gunawan, Hery. Pengantar Trasnportasi& Logistik, Jakarta Rajagrafndo Persada 2015.

Saprianti, Dwi Agustina et al. 2013. ‘Model Optimasi Penjadwalan Kereta Api (Studi Kasus pada Jadwal Kereta Api di PT Kereta Api Indonesia (Persero) Daop 2 Bandung Lintasan Bandung-Cicalengka)’.Jurnal Eureka Matika (JEM) 1 (1).

Utami , Setyaningsih Sri. 2009. ‘Analisis Faktor-faktor yang Mempengaruhi Kepuasan Konsumen dalam mempergunakan Jasa Transportasi PT. Solo Central Taxi di Surakarta’ Jurnal Ekonomi & Kewirausahaan 91): 33-44.

Zeithaml, Valarie A. & Bitner, 2000. ‘Service Quality, Proftability & the economic Worth of Customers: What We know & What We Need to Learn’. Journal of the Academy of Marketing Sciences. 28 (1): 67-85.

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Published

2017-03-07

Issue

Vol. 4 No. 1 (2017): MARET

Section

Articles

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