Kepuasan Pengguna Jasa Sarana Bantu Navigasi Pelayaran di Pelabuhan Tanjung Priok
Abstract
This study is to find out the effect of dependent and independent variables through intervening variable simultaniously, partially, directly and indirectly. The study was conducted in Navigation District of Tanjung Priok. The variables are Performance & Maintenance (independent variables), Supervision (intervening variable), & Users' Navigation Aids Service Satisfaction (dependent variable). There was 96 respondents as samples tested using simple random sampling. The hypothesis was using path analysis based on the previous data of correlation & regression analysis. The results are (1) in the 1st model structure, the Independent & Intervening Variables simultaniously positive and significant affect the Dependent Variables, (2) in the 2nd model structure, the Independent Variables simultaniously positive and significant affect the Dependent Variable, (3) partially, each of the Independent Variables indirectly positive and significant affect the Users' Service Satisfaction mediated by the Navigation Aids Supervision
Keywords
Full Text:
PDFReferences
Alwi, R. (2016). Reliability Centered Maintenance dalam Perawatan FO Service Pump Sistem Bahan Bakar Kapal Ikan. Jurnal Riset Teknologi Kelautan. 14(1) 77-86.
Andrianto, Y., Wicaksono, A., & Anwar, M. R. (2017). Analisis Kinerja Pelayanan Pemanduan Kapal Terhadap Waktu Tunggu (Waiting Time) Di Pelabuhan Tanjung Perak. IPTEK Journal of Proceedings Series, 3(5).
Lasse, D.A, (2019). Keselamatan Pelayaran dilingkungan Teritorial Pelabuhan dan Pemanduan Kapal dan Marine research method, Jakarta: PT Raja Grafindo Persada.
Rachman, H., Garside, A. K., & Kholik, H. M. (2017). Usulan Perawatan Sistem Boiler Dengan Metode Reliability Centered Maintenance (RCM). Jurnal Teknik Industri, 18(1), 86-93. https://doi.org/10.22219/JTIUMM.
Santoso, W., Kusuma, A. R., & Utomo, H. S. (2017). Evaluasi Program Revitalisasi Sarana Bantu Navigasi Pelayaran dan Prasarana Keselamatan Pelayaran Pada Distrik Navigasi Tarakan-Kalimantan Timur. Jurnal Administrative Reform (JAR), 1(3), 557-568.
Sayuti, M. & Muhammad, S.R. (2013). Evaluasi Manajemen Perawatan Mesin Dengan Menggunakan Metode Reliability Centered Maintenance Pada PT. Z. Malikussaleh Industrial Engineering Journal 2(1) 9-13.
UURI. Undang-undang Republik Indonesia Nomor 17 Tahun 1985 tentang Pengesahan United Nastional Convention on The Law of The Sea (UNCLOS) 1982 (HUKUM LAUT) Lembaran Negara RI No. 76 Tahun 1985. Jakarta: UURI.
UURI. Undang-undang Republik Indonesia Nomor Tahun 2008 tentang Pelayaran, 2008. Biro Hukum dan KSLN DepHub, Jakarta.
DOI: http://dx.doi.org/10.54324/j.mtl.v7i2.355
Refbacks
- There are currently no refbacks.
Copyright (c) 2020 Ilmiyawan Syaf Agus
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.