Import Clearance Planning Study at Tanjung Priok Port - Jakarta

Harry Purwoko, Alya Maulina

Abstract


The objective of this journal writing is to see the gap between SPPB (Surat Persetujuan Pengeluaran Barang or Import Customs Approval) preparation planning, SPPB respond, and container delivery to importer’s premises that take place at OKATRANS (the brand of PT Olak Kemang), and what are the proposed action plans to increase customer satisfaction in term of right time container delivery, minimizing logistics cost, and improving dwelling time. The research method used here is combining quantitative and qualitative description method.


Keywords


dwelling time; customer service; customer satisfaction; capacity planning; ocean trucking delivery

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References


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DOI: http://dx.doi.org/10.25292/j.mtl.v6i3.334

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JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK | ISSN : 2442-3149 (Online) | ISSN : 2355-472X (Print)

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