Import Clearance Planning Study at Tanjung Priok Port - Jakarta

Harry Purwoko, Alya Maulina

Abstract


The objective of this journal writing is to see the gap between SPPB (Surat Persetujuan Pengeluaran Barang or Import Customs Approval) preparation planning, SPPB respond, and container delivery to importer’s premises that take place at OKATRANS (the brand of PT Olak Kemang), and what are the proposed action plans to increase customer satisfaction in term of right time container delivery, minimizing logistics cost, and improving dwelling time. The research method used here is combining quantitative and qualitative description method.


Keywords


dwelling time; customer service; customer satisfaction; capacity planning; ocean trucking delivery

Full Text:

PDF

References


Amir, M.S. (2003). Ekspor Impor Teori & Penerapannya. Jakarta: PPM.

Rizaldy, W. (2014). Manajemen Multimoda Transportation and Freight Forwarder. Jakarta: In Media.

Verma & Boyer, B. (2010). Operations & Supply Chain Management: World Class Theory and Practice. New York: South-Western Cencage Learning.

Eryus, E. (2011). Manajemen Strategi Transportasi dan Logistik. Jakarta: Tiara Warna Prinindo.

Aryani, D., & Rosinto, F. (2010). Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan. Jurnal Ilmu Administrasi dan Organisasi.

Arti, L. (2016) Proses Penanganan Custom Clerance Akibat Kesalahan Pemberitahuan Impor Barang Pada PT Mitra Kargo Indonesia (Tesis). Universitas Sebelas Maret.

Sugiyono. (2012). Metode Penelitian Kuantitatif Kualitatif. Bandung: Alfabeta.

Sugiyono. (2003). Metode Penelitian Bisnis. Bandung: Pusat Bahasa Depdiknas.

Subeki & Jauhar, M. (2018). Pengantar Manajemen. Jakarta: Cerdas Pustaka Publisher.

Herjanto, E. (1997). Manajemen Produksi dan Operasi. Jakarta: Rasindo, Gramedia Widiasarana Indonesia.

https://customer.beacukai.go.id/

https://www.questionpro.com/blog/descriptive-research/




DOI: http://dx.doi.org/10.54324/j.mtl.v6i3.334

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Jurnal Manajemen Transportasi & Logistik

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

 Creative Commons Licence

Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) is licensed under a  Creative Commons Attribution-NonCommercial 4.0 International License.

View My Stats