Pengembangan Instrumen Antecedent Gap ServQual

Authors

  • Dewi Nusraningrum STMT Trisakti
  • Osman Arofat STMT Trisakti
  • Yuwono Sucipto Dwisilo STMT Trisakti

DOI:

https://doi.org/10.54324/j.mtl.v1i1.6

Abstract

Di tengah-tengah persaingan yang demikian ketat, dengan menggunakan metode Antecedent Gap ServQual dan deskriptif analisis, maka, tampak dengan jelas betapa keunggulan yang kompetitif menjadi acuan bagi segenap Awak Kabin.

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Published

2014-03-07

Issue

Vol. 1 No. 1 (2014): MARET

Section

Articles

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