Kendala Transit Time Performance Pada Proses Pengiriman Barang

Ashari Syafril, Tiara Herzenia Putri, Subandi Subandi

Abstract


This study aims to determine the constraints on the Transit Time Performance at the DHL Express Service Center Karawaci. The data used are primary data and secondary data. The samples studied were 27 respondents. In this study, using 17 types of main categories (types of causative factors). The results of the factor analysis test show that of the 17 types of main categories that survive in the model and group them into 5 factors, the factors that affect the constraints on Transit Time Performance. These factors are the number of employees with a percentage of 40%, the work hours factor of employees with a percentage of 30%, the scanner performance factor with a percentage of 20% and the bonus factor with a percentage of 10%. The dominating factor is the number of employees which has a percentage of 40%. The factors that are formed are then analyzed using the Fishbone Diagram method to determine the causative factors graphically, so that the company can take preventive and corrective actions to reduce the error rate in service quality.  


Keywords


Cargo, Constraints and Transit Time

Full Text:

PDF

References


An, C., Maulana, G., & Rizaldi, W. (2019). Formulasi Strategi Bisnis Untuk Pengiriman Ekspor Udara. Jurnal Manajemen Bisnis Transportasi Dan Logistik, 5(3), 339–352.

Donald J. Bawersox. (2006). Manajemen Logistik. Bumi Aksara.

Gasperrsz, V. (2014). Manajemen Kinerja Terintegrasi. Gramedia Pustaka Utama.

George R. Terry and Leslie W. rue. (2010). Dasar-Dasar Manajemen (ke 11). PT Bumi Aksara.

John, M., & Martin, C. (2005). Management development and the supply chain manager of the future. The International Journal of Logistics Management, 16(2), 178–191. https://doi.org/10.1108/09574090510634494

Kurniawan, B. (2017). Teori Kendala Sebagai Alat Pengukuran Kinerja. Jurnal Akuntansi Bisnis, 9(2), 211–239. https://doi.org/10.30813/jab.v9i2.882

Nasution M.N. (2008). ManajemenTransportasi. Ghalia Indonesia.

Rizaldy, wynd & Rifni, M. (2013). Manajemen dasar penanganan kargo (udara dari/ke laut via darat). In Media. http://inlislite.dispusip.jakarta.go.id/dispusip/opac/detail-opac?id=83271

Sitorus, Budi; Sitorus, T. I. harsono. (2017). Dukungan Transportasi Logistik Dan daya Saing Indonesia Dalam Menghadapi Masyarakat ekonomi Asean. Jurnal Manajemen Transportasi & Logistik, 04(02), 137–146.

Suharto, Abdul Majid dan Eko, P. D. W. (2009). Ground Handling Manajemen Pelayanan Darat Perusahaan Penerbangan. PT Raja Grafindo Persada.




DOI: http://dx.doi.org/10.54324/j.mbtl.v7i2.653

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Ashari Syafril, Tiara Herzenia Putri, Subandi Subandi

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

JURNAL MANAJEMEN BISNIS TRANSPORTASI & LOGISTIK  | ISSN : 2407-635X (Online) | ISSN : 2356-5519 (Print)

 Creative Commons Licence
Jurnal Manajemen Bisnis Transportasi dan Logistik is licensed under a  Creative Commons Attribution-NonCommercial 4.0 International License.