The Effect Of Service Quality And Ticket Prices On Customer Satisfaction On KM Passenger Ships. Kelud Travel Route Jakarta – Medan
Abstract
Keywords
Full Text:
PDFReferences
Ahmad Zikri, M. I. H. (2022). Analysis of the Quality of Goods Delivery Services on Consumer Satisfaction at PT Pos Indonesia Regional I Sumatra. Journal of Computer Science, Economics and Management (JIKEM), 1(1), 129–138.
Ardianti, N. &; W. (2021). the effect of service quality and price on the satisfaction of passengers aboard pt . pelnithrough the decision to use Introduction to carry out very high mobility, so that people will be more observant in determining services plus products with. Journal of Business Administration Sciences, X(3), 1292–1306.
Arianto, N. (2018). The influence of service quality on visitor satisfaction and loyalty in using the services of Rizen Kedaton Bogor Hotel. Journal of Competitive Marketing, 1(2), 83–101. https://doi.org/10.32493/jpkpk.v1i2.856
Imam Ghozali. (2018). Processing data using SPSS. Diponorogo University.
Trisakti Institute of Transportation and Logistics The Effect of E-Service Quality on Re-Purchase. (2021). 1–111.
Nurliyanti, N., Anesthesia Arnis Susanti, &; Baruna Hadibrata. (2022). The Influence of Price, Promotion and Brand Image on Purchasing Decisions (Literature Review of Marketing Management Strategies). Journal of Law, Humanities and Political Sciences, 2(2), 224–232. https://doi.org/10.38035/jihhp.v2i2.982
Pangihutan, A., Thamrin, M., &; Suparman, A. (2017). Quality of ship agency services and interpersonal communication at shipping companies. Journal of Transport and Logistics Management, 3(2), 217. https://doi.org/10.25292/j.mtl.v3i2.102
Priyani Ani, Maryam Siti, B. (2020). Edunomika – Vol. 04, No. 02, Year 2020. Edunomika, 04(02), 357–368.
Saputra, B. (2018). Operational Process of Passenger Ships at Tanjung Emas Port at PT. PELNI Semarang Branch. 1–5.
Sari, D. R. (2022). The effect of service quality and price on customer satisfaction for Grab Online transportation service users in Lowokwaru District, Malang City. http://etheses.uin-malang.ac.id/id/eprint/36405%0Ahttp:etheses.uin- malang.ac.id/36405/1/16510006.pdf
Somar, E., Suparman, A., &; Raga, P. (2021). Improving the operational performance of the Transportation Management Service company in increasing customer satisfaction. Management and Business Review, 5(2), 188–201. https://doi.org/10.21067/mbr.v5i2.5904
Sugiyono. (2012). Sugiyono's Research Method Book. In Qualitative Data (p. 12).
Sumirahwati, S., Subandi, S., Saidah, D., &; Wahyuni, R. E. (2021). Marketing Mix Of Pt. Budiraya Tataprima In Determining Buyer Interest. Journal of Economics and Management, 10(2), 123. https://doi.org/10.36080/jem.v10i2.1776
Utami, P., &; Welas. (2019). Analysis of the Quality of Sea Transport Passenger Services at Yos Soedarso Tual Port, Maluku. 10(2), 71–76. https://doi.org/10.36049/japk.v13i1.86
Yudiana, I. M., & Indiani, N. L. P. (2022). The Role of Price, Promotion, and Product Quality in Driving Buyback Decisions at Bale Ayu Denpasar. ECONOMIC DISCOURSE (Journal of Economics, Business and Accounting), 21(1), 55–63. https://doi.org/10.22225/we.21.1.2022.55-6
Widiyanto, P., Aranza, F., &; Hernawan, M. A. (2021). Quality of service and price against loyalty. Journal of Transport, Logistics and Aviation, 1(1), 65–73.
DOI: http://dx.doi.org/10.54324/j.mbtl.v9i1.1510
Refbacks
- There are currently no refbacks.
Copyright (c) 2023 Yahya Kuncoro, Diva Dhaffina Rico Putri, Reni Monika Sianturi

This work is licensed under a Creative Commons Attribution 4.0 International License.
ISSN : 2407-635X (Online) | ISSN : 2356-5519 (Print)
Jurnal Manajemen Bisnis Transportasi dan Logistik is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.