Pengembangan Instrumen Antecedent Gap ServQual

Penulis

  • Dewi Nusraningrum STMT Trisakti
  • Osman Arofat STMT Trisakti
  • Yuwono Sucipto Dwisilo STMT Trisakti

DOI:

https://doi.org/10.54324/j.mtl.v1i1.6

Abstrak

Di tengah-tengah persaingan yang demikian ketat, dengan menggunakan metode Antecedent Gap ServQual dan deskriptif analisis, maka, tampak dengan jelas betapa keunggulan yang kompetitif menjadi acuan bagi segenap Awak Kabin.

Unduhan

Diterbitkan

2014-03-07

Terbitan

Vol 1 No 1 (2014): MARET

Bagian

Articles

Lisensi

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