Standar Pelayanan Penumpang pada Saat Permintaan Tinggi di Terminal Terpadu Pulo Gebang
DOI:
https://doi.org/10.54324/j.mbtl.v6i3.545Keywords:
terminal, capacity, quality, serviceAbstract
The objectives of the research are to identify and analyze circulation of passengers and services at PuloGebang Integrated Terminal waiting area during peak season. Pulo Gebang Integrated Terminal is the South-East Asia’s largest terminal, inaugurated in December 2016. The method used in this research was simple linear regression. The result shows that the value gap between the level of expectation and the level of performance is negative, with the correlation coefficient of 0,751 and coefficient of determination of 56,4%. The hypothesis test result shows 10,913 > 1,66, meaning that the quality of services has strong and positive effects towards passengers’ satisfaction at Pulo Gebang Integrated Terminal departure waiting area.References
Afifudin, I., Putri, S. K., & Ummi, N. (2016). Analisis Tingkat Kepuasan Pengguna Jasa Terhadap Kualitas Kinerja Pelayanan Terminal Terpadu Merak. Jurnal Teknik Industri, 4(1).
Dwi , Esti Intari; Suryani, I., & Septya, I. (2017). Evaluasi Kinerja Pelayanan Stasiun Kereta Api. Jurnal Fondasi, 6(1), 11–22.
Fitra , Guntari ; Oka, F., & Ambar, S. (2017). Perencanaan Perluasan Ruang Tunggu Terminal Domestik Bandara Internasional Ahmad Yani Semarang. Jurnal Ilmiah Aviasi Langit Biru, 10(1), 135.
Mentari ; Ritohardoyo, S. (2015). Kualitas Pelayanan Terminal Giwangan Dan Tirtonadi Berdasar Pada Tingkat Kepuasan Pengguna Layanan. Jurnal Bumi Indonesia, 4(4).
Ody Wahyu Prasetya Utama, M. Zainul Arifin, A. W. (2014). Evaluasi Kinerja Terminal Induk Kota Bekasi. Mahasiswa Jurusan Teknik Sipil, 1(3), 1–9.
Peraturan Gubernur Provinsi Daerah Khusus Ibukota Jakarta Nomor Tahun 2018 tentang Standar Pelayanan Minimal Unit Pengelola Terminal Terpadu Pulo Gebang
Peraturan Menteri Nomor 40 Tahun 2015 tentang Standar Pelayanan Penyelenggaraan Terminal Penumpang Angkutan Jalan
Peraturan Menteri Nomor 132 Tahun 2015 tentang Penyelenggaraan Terminal Penumpang Angkutan Jalan
