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Vol 8, No 3 (2021): NOVEMBER Kualitas Pelayanan Kereta-Api Dengan Pendekatan Pengalaman Penumpang dan Dampaknya Pada Kepercayaan Penumpang Abstract  PDF
Levyda Levyda
 
Vol 9, No 3 (2022): NOVEMBER Peningkatan Kepuasan Pelanggan Melalui Pengawasan Petugas TransJakarta Abstract  PDF
Asti Rahayu, Suripno Suripnob, Adenan Suhalis, Prasadja Ricardianto, Peppy Fachrial
 
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