Nusraningrum, Dewi, Osman Arofat, and Yuwono Sucipto Dwisilo. “Pengembangan Instrumen Antecedent Gap ServQual”. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 1, no. 1 (March 7, 2014): 43–50. Accessed November 8, 2026. https://journal.itltrisakti.ac.id/index.php/jmtranslog/article/view/6.