Marina, Sandriana, Andi Darmawati, and Indra Setiawan. “Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pelanggan Pada Perusahaan Penerbangan Full Service Airlines”. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 1, no. 2 (July 7, 2014): 157–164. Accessed October 31, 2026. https://journal.itltrisakti.ac.id/index.php/jmtranslog/article/view/15.