ANDILAS, Devi Destiani; GUNARDI, Albertus Raymond; ELIM, Michael Christopher. Pengaruh Service Recovery terhadap Customer Satisfaction Penumpang Maskapai Penerbangan Internasional di Indonesia. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG), [S. l.], v. 8, n. 1, p. 83–90, 2021. DOI: 10.54324/j.mtl.v8i1.552. Disponível em: https://journal.itltrisakti.ac.id/index.php/jmtranslog/article/view/552. Acesso em: 1 nov. 2026.