NUSRANINGRUM, Dewi; AROFAT, Osman; DWISILO, Yuwono Sucipto. Pengembangan Instrumen Antecedent Gap ServQual. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG), [S. l.], v. 1, n. 1, p. 43–50, 2014. DOI: 10.54324/j.mtl.v1i1.6. Disponível em: https://journal.itltrisakti.ac.id/index.php/jmtranslog/article/view/6. Acesso em: 8 nov. 2026.