MARINA, Sandriana; DARMAWATI, Andi; SETIAWAN, Indra. Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan pada Perusahaan Penerbangan Full Service Airlines. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG), [S. l.], v. 1, n. 2, p. 157–164, 2014. DOI: 10.54324/j.mtl.v1i2.15. Disponível em: https://journal.itltrisakti.ac.id/index.php/jmtranslog/article/view/15. Acesso em: 31 oct. 2026.