Nusraningrum, D., Arofat, O., & Dwisilo, Y. S. (2014). Pengembangan Instrumen Antecedent Gap ServQual. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG), 1(1), 43–50. https://doi.org/10.54324/j.mtl.v1i1.6