Umagapi, B.W. et al. 2016. KUALITAS PELAYANAN DOKUMEN DAN KECEPATAN BONGKAR MUAT GENERAL CARGO. Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG). 3, 3 (Nov. 2016), 378–386. DOI:https://doi.org/10.54324/j.mtl.v3i3.148.