Price Competitiveness and Service Quality Have an Impact on Ship Agency Contributions

Authors

  • Siti Maemunah Institut Transportasi dan Logistik Trisakti, Jakarta
  • Ade Irfani Nugraha Damanik Institut Transportasi dan Logistik Trisakti, Jakarta
  • Agus Yuliyanto Institut Transportasi dan Logistik Trisakti, Jakarta
  • Honny Fiva Akira Sembiring Institut Transportasi dan Logistik Trisakti, Jakarta
  • Sugiyanto Sugiyanto Institut Transportasi dan Logistik Trisakti, Jakarta
  • Edhie Budi Setiawan ScopusID: 57211894063 | Institut Transportasi dan Logistik Trisakti, Jakarta http://orcid.org/0000-0001-8828-2142

DOI:

https://doi.org/10.54324/j.mtl.v10i2.1137

Keywords:

Competitiveness, service quality, ship agency services, contribution, shipowner satisfaction

Abstract

The study aims to determine the relationship between price, service quality, customers’ satisfaction, and competitiveness on ship agency services and their impact on PT. Maritel Bahtera Abadi Marunda as mediated by the ship agency services. A sample of 100 respondents from PT. Maritel Bahtera Abadi Marunda, consists of company’s competitors and consumers of the Ship Agency Sector, was taken from the primary data using Quantitative method with Explanatory research design. The correlation coefficient analysis method, path analysis tests, and hypothesis testing were used to test instrument and classical assumption testing. The findings show a relationship between price, service quality, customers’ satisfaction, and competitiveness between ship agency services in PT. Maritel Bahtera Abadi Marunda. The practical implications provide direction for adopting the impact of price and service quality in increasing the competitiveness of ship agency services and consumers’ behavior.

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Published

2023-08-06

Issue

Vol. 10 No. 2 (2023): Juli

Section

Articles

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