PEMBERDAYAAN KARYAWAN DAN KUALITAS PELAYANAN PADA PERUSAHAAN PELAYARAN

Authors

  • Muh Kadarisman Universitas Muhammadiyah Jakarta
  • Gatot Cahyo Sudewo Sekolah Tinggi Manajemen Transportasi Trisakti
  • Yosi Pahala Sekolah Tinggi Manajemen Transportasi Trisakti

DOI:

https://doi.org/10.54324/j.mtl.v3i3.106

Keywords:

strategic management, organizational culture, empowerment, service quality

Abstract

This research aims to find out the relationship of strategic management, organizational culture and employees’ empowerment with service quality. This research is carried on at PT Sillo Bahari Nusantara using quantitative approach with survey method. The population of this study is the employees at PT Sillo Bahari Nusantara Jakarta 2015. The samples used in this study are 50 respondents which are selected randomly. The data is analyzed using descriptive statistic technic and parametric inferential. Based on data analysis it can be concluded that all the independent variables like strategic management, organizational culture, and employees’ empowerment have a positive and strong relation towards service quality, either partially or simultaneously. Therefore, the service quality can be increased by improving strategic management, organizational culture and employees’ empowerment.

References

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Parasuraman, Zeithhaml dan Berry. 1991. Delivering Service Quality, New York: Free Press.

Sofian, E., & Tukiran. 2012. Metode Penelitian Survei. Cetakan ketiga puluh. Jakarta: Penerbit LP3ES. Tracy,

Diane, 1990, 10 Steps to Empowerment, NewYork: Wiiliam Morrow

Pabandu, Moh Tika, 2014. Buday Organisasi dan Peningkatan Kinerja Perusahaan. Cetakan kelima. Jakarta: Penerbit Bumi Aksara.

[Kemenhub] Kementerian Perhubungan Republik Indonesia, 2013. Peraturan Menteri Nomor 84 Tahun 2013 Tentang Perekrutan dan Penempatan Awak Kapal. Jakarta: Kemenhub RI

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Published

2016-11-07

Issue

Vol. 3 No. 3 (2016): NOVEMBER

Section

Articles

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