Silalahi, Siska Amonalisa. “SERVICE BLUEPRINT TERMINAL KARGO BANDARA SOEKARNO HATTA (Studi Kasus: PT Angkasa Pura II)”. Jurnal Manajemen Bisnis Transportasi dan Logistik 2, no. 1 (September 29, 2015): 150–171. Accessed August 9, 2026. https://journal.itltrisakti.ac.id/index.php/jmbtl/article/view/962.