S. CK and A. Gunawan, “AN ANALYSIS OF THE LACK OF SOCIAL MEDIA ACCESS AND INFORMATION SERVICE BY CTC (CAWANG- TOMANG-CENGKARENG) TOLL WAY USERS IN PT JASA MARGA (PERSERO) TBK”, j. manaj. buss. transp. logist., vol. 3, no. 1, pp. 1–9, Sep. 2016.