INDRIYATI, Indriyati. Service Quality Terhadap Loyalitas Pelanggan Online Melalui Kepuasan Pelanggan Pengguna Layanan Aplikasi Grab. Jurnal Manajemen Bisnis Transportasi dan Logistik, [S. l.], v. 6, n. 3, 2021. DOI: 10.54324/j.mbtl.v6i3.585. Disponível em: https://journal.itltrisakti.ac.id/index.php/jmbtl/article/view/585. Acesso em: 9 aug. 2026.