IMANDOKO, Hening Bramantyo; RAFLI, Muhammad; BUDIMAN, Cecep. The Influence of Personnel Workload at the Control Area Unit to Service Quality of Air Traffic Center (ATC) in Jakarta. Jurnal Manajemen Bisnis Transportasi dan Logistik, [S. l.], v. 8, n. 2, p. 14–24, 2023. DOI: 10.54324/j.mbtl.v8i2.1202. Disponível em: https://journal.itltrisakti.ac.id/index.php/jmbtl/article/view/1202. Acesso em: 9 aug. 2026.